Conditions of Use

Please read these Conditions of use carefully, together with our Privacy Policy and Shiipping and Returns statements as they govern your use and access to this site.

Your statutory rights are not affected by these Conditions. These Terms for the sale and supply of goods will be governed by and interpreted in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction with respect to any dispute arising under this Agreement is a web site operated by Sue Lavender Trading as Lavender Ceramics ("We" , "Us" , "Lavender Ceramics" )

Lavender Ceramics reserves the right to make changes to (updating) these Conditions. Any changes will supersede this version. These conditions are effective from 1st July 2019. If any part of the terms and conditions are found to be inaccurate or invalid, the remainder of the document remains unaffected.

It is your responsibility to ensure that you have read them before making a purchase. If you do not agree with the Conditions do not order goods from this site.

You must be over 18 to purchase products from this site.


By registering with this website you are giving us permission to store your details. These are stored on a secure dateabase.  We do not have access to any credit card or other payment details.  Unless you have ‘opted in’ to our newsletter you will not receive any marketing communications by registering with this site. 


An order for products constitutes a contractual offer. No contract will be enforced until we accept your order. Acceptance of the order is at the point when goods are despatched from us (Lavender Ceramics) to you (the customer). When funds have been cleared, and we have established that we can meet your order, we will send you an email to confirm dispatch of goods. The email confirms acceptance of your order and that the agreement is binding.  Note that 'Privacy policy' and 'Shipping and returns' constitutes part of these terms and conditions.

Prices for products may change at any time, but these changes will not affect any existing Agreement. 

We make every effort to ensure that prices shown are accurate. If any inaccuracies are found we will contact you immediately. You have the option to cancel the order or to confirm that you accept the change.

Delivery Charges apply to all orders unless otherwise stated and are to be paid in advance of delivery.

If you change your mind about any purchase you have 14 days to return the goods.  The goods returned must be in saleable conditon and in their original packaging.  A return form is available here

Frequently customers want something added to an order that has been submitted.  We are prepared to do this but will add a further 50p to the invoice to cover payment gateway fees (unless the further payment is made by bank transfer)


If payment  is made by Paypal you do not have to have a PayPal account to pay by Paypal.

You can also pay by Stripe which is a secure payment gateway where you can use credit or debit cards.   We do not take payment over the phone.  We do not have access to any of your credit or debit card details.  

You may also pay by bank transfer, details here:
Santander Account  15354020  09 01 29

Lavender Ceramics is not a VAT (Value Added Tax) registered company. As such we cannot deduct UK VAT or offer VAT invoices